Terms and Conditions

1. Introduction

Welcome to Leñas Muntaner. By accessing and using this website, or by placing an order via phone or WhatsApp, you agree to these Terms and Conditions.
If you do not agree with any part, we recommend that you do not use the site or our ordering channels.

2. Service Scope

Leñas Muntaner sells firewood (holm oak, olive, and almond) in Mallorca, either in bags or loose, with home delivery and warehouse pickup options.
We also offer an optional entry and stacking service for an additional fee.

3. How to Order

You can place your order via:

After your request, we will confirm availability, price, delivery address, and time window.

4. Prices and Payment Methods

  • Prices are confirmed at the time you reserve your order and include the indicated items (e.g., transport and/or stacking if applicable).
  • Accepted payment methods: cash on delivery, bank transfer, and Bizum.
  • Prices may vary depending on species, format (bags / loose), cut, volume, and delivery area.

5. Formats, Minimums, and Measurements

  • Bags: no minimum order.
  • Loose: 1 m³ minimum order.
  • Custom cuts and specific requirements (log length, diameter, etc.) must be agreed before order confirmation and may affect the price.

6. Home Deliveries

  • We deliver across all of Mallorca. Delivery is made within the agreed time window and up to the point accessible by the vehicle.
  • The customer must ensure safe and authorized access for loading/unloading (width, height, slopes, restrictions, permits, etc.).
  • If access does not allow delivery to the agreed point, the order will be left at the nearest accessible point or the delivery will be rescheduled (additional costs may apply).
  • Entry and stacking: optional service, priced according to access, distance, and volume.

7. Warehouse Pickup

You can collect your order at our warehouse in Santa Maria del Camí at the agreed time.
Bring suitable transport for the volume and weight.

8. Product Quality

We select holm oak, olive, and almond wood based on performance and steady burn criteria.
Firewood is a natural product and may show variations in moisture, density, shape, and size.
During peak demand or adverse weather, availability may be limited.

9. Cancellations and Changes

  • Before preparation/loading: you can cancel or modify at no cost.
  • After preparation/loading or while delivery is in progress: logistics and/or travel costs may apply.
  • If delivery is not possible for reasons attributable to the customer (absence, inaccessible location, incorrect address), delivery may be rescheduled with additional costs.

10. Returns and Right of Withdrawal

Under consumer regulations, you have 14 calendar days to withdraw from distance purchases.
Exceptions: the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized (e.g., custom cuts already performed), nor when the product has been partially consumed or handled in a way that it cannot be returned in a saleable condition.
To request a return, contact us with your order number and reason. Return costs may be borne by the customer unless the error or omission is attributable to Leñas Muntaner.

11. Liability

  • Leñas Muntaner is not liable for delays or incidents due to force majeure or circumstances beyond our control (traffic, weather, restrictions, etc.).
  • The customer is responsible for providing accurate details (address, contact, access) and preparing the site for delivery/stacking under safe conditions.
  • Safe use of firewood (installations, fireplaces, stoves, barbecues) is the customer’s responsibility; we recommend following the manufacturer’s instructions and fire safety rules.

12. Intellectual Property

All site content (texts, images, logos, design, and code) is the property of Leñas Muntaner or used under license.
Reproduction or distribution is not permitted without prior written authorization.

13. Data Protection

The processing of personal data is governed by our Privacy Policy .

This site may include links to external pages. We have no control over their content and accept no responsibility for them.

15. Changes

Leñas Muntaner may modify these Terms and Conditions at any time.
We will publish the updated version on this page, effective upon publication.

16. Contact

For any questions about these terms, write to info@lenasmuntaner.com . or contact us on WhatsApp at (+34) 617 303 935.